Savary car rental Working with taxi operator Provided to all parts of the country’Driver language preference” feature available to customers. According to a press release issued by the company, the feature is now available in 25 cities across the country. The company said taxi operators are also satisfied with the feature as it helps in better coordination and Manage customer expectations.
Savaari claims that by allowing customers to request drivers who speak their language, it can bridge the communication gap that often makes long-distance intercity taxi journeys challenging for some travelers. The company said that since its launch, 13% of trips have included a “driver language preference” option, with cities such as Bengaluru, Chennai and Kolkata leading the way in adoption.
For travelers and drivers alike, the impact is huge. Gaurav Aggarwal, founder and CEO of Savaari Car Rentals, commented: “Drivers Language preference feature Enhance the travel experience by making customers more immersive and comfortable. At the same time, it creates opportunities for taxi operators to leverage drivers’ language skills to earn more. We’ve seen a 20% increase in Net Promoter Score (NPS) for trips using this feature, and strong repeat business in key markets like Chennai, Mumbai and Delhi.
Drivers who are proficient in multiple languages earn 8-10% more than their peers, further incentivizing drivers to upgrade their skills. The press release noted that nearly one-third of the drivers employed by taxi operators working with Savaari are now fluent in at least one non-local language, with southern cities such as Chennai, Bengaluru, Madurai and Mysore in this category. The forefront of a trend.
