Headquartered in Bangalore electric car manufacturer Aola ElectricThe troubles don’t seem to be over yet. The Central Consumer Protection Authority (CCPA) has now issued a show-cause notice to the company after the company faced criticism over its after-sales service in recent days, citing surge in customer complaints and concerns over its after-sales service. service center The electric vehicle company led by Bhavish Aggarwal has 15 days to respond.
The notice was issued under the Consumer Protection Act 2019, following thousands of consumer complaints reported Ora Electricity Customers. Complaints range from manufacturing defects, canceled reservations without refunds, recurring problems despite service being provided, overcharging and inaccurate billing. Many customers have also reported issues with the battery and vehicle parts of Ola’s flagship electric scooter.
Figures from the National Consumer Helpline show that the company received 10,644 complaints between September 2023 and August 2024.
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Ola Electric: Trouble continues
Ola Electric has had a strong start to 2024, with sales peaking at 40,814 units in July. However, sales have steadily declined, with 26,928 units sold in August and 23,965 units sold in September, causing the company’s market share to drop to around 27%. In response to growing customer concerns After-sales serviceOla aims to expand its Service network It will have 1,000 branches by the end of the year.
Meanwhile, the company’s share price fell 9% on Monday to close at 90.26 rupees per share as its market share continued to shrink. Currently, Ola’s EV market share Its shares have fallen 42-43% from their peak, partly due to increased competition and lagging service infrastructure, at 27%.
In the midst of all this, the company’s C.E.O. Bhavesh Agarwal He also had a dispute with comedian Kunal Kamla on social media platform X.
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