feud between comedians Kunal Kamla and Ora CEO, Bhavesh Agarwal The shift came after Kamra highlighted new allegations against the ride-hailing company.
Kamra shared a post on X (formerly Twitter) claiming that bodyguard exist Aola Service Center. He has previously criticized the company electric scooter services, which triggered a public spat with Ola CEO Bhavish Aggarwal.
In his latest post, Kamra shared a screenshot of a user message claiming that Ola has deployed guards at its service centres. The user claimed to have witnessed bouncers arguing with customers, including female customers. In his post, Kamra took a jibe at Agarwal, questioning the need for security guards and suggesting that the service was so poor that security was needed to manage customer frustration.
“Reporters please verify this. If true, this is indeed unique – the sales team is responsible for sales and the bodyguards are responsible for after-sales service.
Although Ola has yet to respond publicly to Kamla’s latest accusation, the incident has reignited discussions about Ola customer service and its handling of the e-scooter issue.
User feedback
Several users commented on his post, sharing their own negative experiences with Ola. Here are some user reactions:
“look @kunalcamra88 Ola service appointment ticket 05735050 was scheduled at OLA Experience Center in Virar, Mumbai on October 20, 2024. No one took the scooter for repair and no worksheet was provided. Security guards respond to customers with weapons at the center.
“Really going the Byjus way. I can’t wait to get OLA networth back to where Byjus is”
“The security guard may be a customer who comes for after-sales service.”
“I just called Ola and confirmed this. The guards themselves have Ola and complained to Ola like you Aggarwal and got the same advice from Aggarwal as you did. Now they are working in Ola.
“Indian businesses are most likely to learn all the awesome logic from the Kunal Kamra-Ola incident:
1. Take humor seriously.
2. Waste Consumer Protection Act.
3. Promote Agniville.
What they should do is revisit Germany in the 1930s and learn from it.
