CEO of Ola Bhavesh Agarwal Internet spat with comedian Kunal Kamla This Sunday. The company’s shares fell 9% on Monday as angry customers flooded social media. The problem doesn’t seem to be going away anytime soon Aola Electric. The electric vehicle maker has received a show-cause notice from the Central Consumer Protection Authority (Central Consumer Protection Authority)California Consumers Association) for the poor conditions at its service centers across the country.
Ola Electric shares fell further by 6% to Rs 85.21 on the Bombay Stock Exchange (BSE) today.
What does the notice against Ola Electric say?
It is reported that CCPA has received thousands of complaints against Ola Electric, and the number of complaints is increasing day by day. The National Consumer Helpline managed by the Ministry of Consumer Affairs received a total of 10,644 complaints against Ola electric scooters from September 1, 2023 to August 30, 2024. Delivery delays related to new vehicles, and 1,459 vehicles involved unfulfilled service commitments.
The show-cause notices pointed to user complaints such as manufacturing defects, partial or no refunds when canceling reservations, recurring defects despite service provision, overcharging, inaccuracies in invoicing and multiple issues with batteries and vehicle components .
According to the notice, the electric vehicle company run by Bhavish Aggarwal has to respond within 15 days of receiving the notice.
Confirming the scope of complaints related to Ola Electric, Nidhi Khare, Secretary, Ministry of Consumer Affairs, said, “The CCPA is investigating a large number of complaints against Ola Electric, mainly related to inefficiencies in service. We hope that the company will resolve these issues in a timely manner to consumers.” problems faced.
Bhavesh Agarwal VS Kunal Kamla
Last week, Kamra posted on X expressing concern about the situation at the company’s e-scooter service centers. Have a say? Do they deserve this? Two-wheelers are the lifeline for many daily wage earners…”
Kamra’s post got a response from CEO Bhavish Aggarwal, who said it was a paid post and Kamra could “come and help.”
“Since you care so much @kunalcamra88, come and help us! I’ll even pay you more than what you’re making from this paid tweet or your failed comedy career. Or sit quietly, Let’s focus on solving problems for real customers. We are rapidly expanding our service network and the backlog of orders will be cleared soon.
Also read: Ola CEO Bhavish Aggarwal told Kunal Kamra: “I am even willing to pay more than you earn…”
